Splashtop software review

We tested Splashtop by connecting to a Windows computer from an Android smartphone. You can screen share and access different devices remotely, and both the desktop and smartphone apps are attractive and work well.

Different devices also use slightly different interfaces, as to be expected. Overall, Splashtop performs well. We tested it with an approximately 50 Mbps internet connection and in general, the software was fast and responsive. At times, there was a small lag less than one second with the screen share features, but mouse tracking and clicks registered almost instantaneously. The file transfer feature was also fast and efficient. For example, its cloud services are hosted on Amazon Web Services, a platform secured by firewalls, encryption, DDoS protection, and more.

Similarly, intrusion detection and defense mechanisms are in place to provide an extra layer of protection. All devices used with Splashtop must be authenticated and two-factor protection is available. Technicians can also remotely blank the screen of a connected device, securing sensitive information. Splashtop provides online ticket submission and chat support for all users. Staff are friendly and knowledgeable, but wait times can be lengthy.

Fortunately, you will also have access to a large, beginner-friendly knowledge base containing a wealth of information. Guides and how-to articles are cleverly categorized by category and the built-in search engine works well.

A community forum is also available for more complex questions. Overall, Splashtop is a powerful remote desktop connection manager backed by highly targeted plans and great security. New users will benefit from a seven-day trial with the software package of their choice, but payments are only available on an annual basis. There are five preset gestures to left-click, right-click, window scroll, screen scroll, and switch displays — and other gestures can be changed in the settings.

For travelers who need to access files on their office or home computer while they're on the road, the mobile app is an efficient solution that gets the job done. When considering new software, you need to make sure it will function well within your existing business ecosystem. Splashtop integrates with various apps and service platforms, such as popular CRM software. Splashtop helps keep its users secure with an extensive list of helpful features, including multilevel password security, blank screen, screen auto-lock, session idle timeout, and remote connection notification.

Apps are secured through device authentication, two-factor verification, TLS 1. The infrastructure is hosted on Amazon Web Services, which provides a secure network with firewalls, data encryption and DDoS mitigation. One area where Splashtop stands out in a competitive field is the multi-monitor support. You can view several remote screens from your multi-monitor computer at the same time.

This means you can easily access everything on your dual-monitor office setup from your home laptop or a multi-monitor home office computer. This relatively rare feature is incredibly useful for working with numerous spreadsheets simultaneously. Splashtop Business Access lists three subscription options for individuals and small teams to access their computers from anywhere.

It also has a fourth enterprise option with custom pricing and features. The plans vary in price and available tools, including the number of computers a user can access. Unlike many of its competitors, Splashtop requires an annual commitment for all of its plans. We highly recommend spending as much time as possible with the seven-day free trial version to ensure that Splashtop will be a good fit for you and your team before you make the annual commitment. Splashtop feels like it was designed for the everyday computer user as opposed to an IT professional.

The initial setup required to connect one computer to another is relatively easy, compared with many of the other access software providers we've reviewed. We like how Splashtop's install client leads you through the process of granting various permissions within your system preferences — a task that could be difficult for anyone who's new to this type of software. On the mobile side, access is as easy as downloading the app for Android or iOS and logging in with your Splashtop credentials.

Splashtop has U. The company boasts of "no hidden phone numbers, no automated agents, and no long hold times," which we found to be true in our limited experience with the live chat feature. Splashtop also has a robust resource center with regularly updated articles, case studies and helpful videos. It offers a solid library of useful on-demand webinars, and users can also register for upcoming live webinars in advance.

The team's open availability and emphasis on resolving issues quickly place Splashtop's customer service above average for remote access software vendors. One major drawback is the annual-only subscription options. You can control the video-frame rate and scaling, as well as start a screen recording. Pros Budget-conscious pricing Clean interface across multiple platforms Easy set up Licensing works well for lots of computers and few users Session recording.

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